Cancellations, refunds & delivery

Last updated: November 12, 2026

Our desserts are perishable

Every box is made fresh in our Houston kitchen for the delivery day you choose. Because our desserts are food and are made to order, we cannot accept returns.

Cancelling or changing an order

You can cancel for a full refund, or ask to change the delivery day, time window or address, up to 11:59 PM Central Time the day before delivery. Email hello@cheriedefne.com with your order reference (shown on your tracking page). After that time your order is already in production and cannot be cancelled.

If something isn't right

If your box arrives damaged, incomplete or not as described, email us within 24 hours of delivery with your order reference and a photo. We will offer a replacement or a refund to the original payment method. Refunds normally reach your account within 5–10 business days, depending on your bank.

Delivery

• We deliver ourselves across Greater Houston in three zones, based on the distance from our kitchen: Zone 1 (most of Houston, Katy, Sugar Land, Richmond, Cypress, Pearland and nearby) is free; Zone 2 (for example The Woodlands, Kingwood, Clear Lake and League City) has a delivery charge; Zone 3 (for example Galveston, Conroe and Montgomery) has a higher delivery charge and is delivered on set days. The ZIP check on our home page and checkout show the charge and the available days before you pay. Delivery charges are refunded together with the order when an order is cancelled in time.
• Orders arrive no earlier than the next calendar day, within the time window you pick. Orders placed after midnight Central Time count as the next day's orders.
• Please give an accurate address, a phone number that will be answered, and any gate or building codes. If no one is available, we may leave the box in a safe place or contact you to arrange a new time.
• If a delivery fails because of an incorrect address or because the recipient could not be reached, we will try to arrange a new delivery; a refund may not be possible because the desserts cannot be resold.
• If we are running late or cannot deliver for reasons on our side, we will tell you on your tracking page and by email, and offer a new time or a full refund.

Add-ons

Flowers, balloons, candles and plush are delivered with your box. Flowers vary by season, so we may substitute stems of similar style and equal or greater value.