Privacy policy

Last updated: November 13, 2026

Chérie Defné ("we", "us") is a business based in Houston, Texas. This policy explains what we collect when you visit cheriedefne.com or place an order, and how we use it.

What we collect

• Order details: your name and email; the recipient's name, phone number, delivery address and delivery notes; the gift message; the delivery day and time window; the items ordered.
• Payment: payments are processed by Stripe. We never see or store your full card number. Stripe shares a payment confirmation and your billing details with us.
• Address lookup: when you type a delivery address into the address search box, the text you type is sent to Google (Google Maps Platform) to suggest matching addresses, and the address you pick is sent to Google to get its map location. We keep the map location with the order to help our driver find the door.
• Waitlist: if we do not deliver to your ZIP code yet and you join our waitlist, we keep your email, first name (if given), ZIP code and whether you agreed to receive offers and news.
• Delivery location: while a delivery is on the way, our driver's phone shares the driver's location so that you and the recipient can follow it on the tracking page. This is the driver's location, not yours. Only the latest position is kept, and it is deleted when the delivery ends.
• Technical data: our hosting provider (Cloudflare) processes basic request data such as IP address and browser type to deliver and protect the site. Your shopping bag is stored in your own browser (local storage). We do not use advertising cookies.

How we use it

To make and deliver your order, send order and delivery updates, handle refunds and support, meet tax and accounting obligations, and keep the site secure. If you joined the waitlist, we email you when we start delivering to your area; we send offers and news only if you ticked the box for them, and every such email has an unsubscribe link. We do not sell your personal information or share it for advertising.

Who we share it with

Only the service providers that run our business: Stripe (payments and tax), Cloudflare (hosting, database and email) and Google (address suggestions and maps). They process data on our behalf.

Tracking links

Your tracking link is private and hard to guess. If you share the recipient link, the recipient sees the delivery status, the gift message and the items, but never prices, your email or, if you chose to hide it, your name.

How long we keep it

We keep order records for as long as needed for tax and accounting (generally up to 7 years). Live driver locations are deleted at the end of each delivery. Waitlist entries are kept until you ask us to remove them or unsubscribe.

Your choices

You can ask us to access, correct or delete your personal information, subject to what the law requires us to keep, by emailing hello@cheriedefne.com. Our site is not directed to children under 13.

Changes

We will update this page if our practices change. The date at the top shows the latest version.